Problems and Solutions

As with any software, Exponential Audio may have occasional problems.  Some of these problems have easy workarounds and those will be included on this page.  Click on the problem text and it will expand to show you a possible solution. If you don't find what you're looking for here, then please request help with this form.

If your iLok is lost, broken or stolen, please go to this page.

I'm running Ableton Live on Windows. I can't name presets when I try to save them and I can't edit parameter values in the text windows. I don't have this problem anywhere else. What can I do?

I'm running Cubase 9. Sometimes I make adjustments to EQ but I don't see the changes on the EQ graph. What's going on?

I'm running Sadie on Windows. I can't name presets when I try to save them and I can't edit parameter values in the text windows. I don't have this problem anywhere else. What can I do?

I'm trying to run the installer on my Mac. The installer "sticks" at the point where I select a target. It only seems to happen on one of my machines. The others are fine. What's going on?

My Mac crashes and I think an Exponential Audio plugin might be implicated. What's the best way to report it?

My Windows machine crashes and I think an Exponential Audio plugin might be implicated. What's the best way to report it?

What's wrong with bypass in VST3? The bypass button doesn't appear.

Reaper feels sluggish when running an Exponential Audio plugin. What's going on?

I bought (or upgraded) a bundle. I'd like to move different plugins to different iLoks. How do I do that?

I'm thinking about selling a plugin. What do I need to know?

I've got a great idea for one of your plugins and I'd like you to think about putting it. What do I do?

I've got a great idea for a new plugin and I'd like you to think about making the plugin. What do I do?